FAQ

 

Star Indo Grocery Opening Hours

We are open 6 Days a weak.
Star Bazar open hours from 11:00AM to 8:00PM (Monday Closed).

Order Information

You can place an order online any time in 24 Hours a day.
Order are also accepted by Phone, Fax, And Email.
"Please place dry and frozen foods seperately and each order should be worth 8500yen to enjoy free delivery"

Delivery System & Shipping Charge

Delivery will be done next day, if orders are received before 2:00 PM ( Monday ~ Friday ) and 12:00 noon on Saturdays.

If orders are placed after 2:00 pm, it will be considered as next day.

Please dont expect delivery on Sundays.

Free Home Delivery on 8500Yen purchasing of food items (Weight limits up to 28kg.).
800Yen Extra charges If Purchasing of food items is less than 8000Yen.

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For Customers living in Kanto Area : Tokyo, Kanagawa, Chiba, Saitama, Ibaraki, Tochigi, Yamanashi, Gunma

Delivery Time for Kanto Area : 1-2 days

Delivery Charge for Kanto Area : Free Delivery for Order Value above 8500 Yen (upto 18 kgs). 
For Order Value below 8500 Yen, delivery charges would be 1000 Yen for 18kgs and 1300 Yen for 28kgs.

Frozen Delivery Charge for Kanto Area : 1500 Yen (15 kgs)

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For Customers living in Chubu Hokuriku : Shizuoka, Aichi, Gifu, Toyama, Ishikawa, Fukui, Mie

Delivery Time for Chubu Hokuriku Area : 1-2 days

Delivery Charge for Chubu Hokuriku Area : Free Delivery for Order Value above 10,000 Yen (upto 18 kgs). 
For Order Value below 10,000 Yen, delivery charges would be 1200 Yen for 18kgs and 1600 Yen for 28kgs.

Frozen Delivery Charge for Chubu Hokurika Area : 2500 Yen (15kgs)

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For Customers living in Shinetsu Tohoku : Nagano, Niigata, Fukushima, Miyagi, Yamagata, Iwate, Akita, Aomori

Delivery Time for Shinetsu Tohoku Area : 1-2 days

Delivery Charge for Shinetsu Tohoku Area : Free Delivery for Order Value above 10,000 Yen (upto 18 kgs). 
For Order Value below 10,000 Yen, delivery charges would be 1200 Yen for 18kgs and 1600 Yen for 28kgs.

Frozen Delivery Charge for Shinetsu Tohoku Area : 2500 Yen (15kgs)

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For Customers living in Chubu Hokuriku : Shizuoka, Aichi, Gifu, Toyama, Ishikawa, Fukui, Mie

Delivery Time for Chubu Hokuriku Area : 1-2 days

Delivery Charge for Chubu Hokuriku Area : Free Delivery for Order Value above 10,000 Yen (upto 18 kgs). 
For Order Value below 10,000 Yen, delivery charges would be 1200 Yen for 18kgs and 1600 Yen for 28kgs.

Frozen Delivery Charge for Chubu Hokurika Area : 2500 Yen (15kgs)

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For Customers living in Kansai : Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama, Kagawa

Delivery Time for Kansai Area : 1-2 days

Delivery Charge for Kansai Area : Free Delivery for Order Value above 10,000 Yen (upto 18 kgs). 
For Order Value below 10,000 Yen, delivery charges would be 1200 Yen for 18kgs and 1600 Yen for 28kgs.

Frozen Delivery Charge for Kansai Area : 2500 Yen (15kgs)

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For Customers living in Chugoku Shikoku : Okayama, Hiroshima, Tottori, Shimane, Yamaguchi

Delivery Time for Chugoku Shikoku Area : 2-3 days

Delivery Charge for Chugoku Shikoku Area : Free Delivery for Order Value above 10,000 Yen (upto 18 kgs). 
For Order Value below 10,000 Yen, delivery charges would be 1200 Yen for 18kgs and 1600 Yen for 28kgs.

Frozen Delivery Charge for Chugoku Shikoku Area : 2500 Yen (15kgs)

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For Customers living in Hokkaido : Kagawa, Tokushima, Ehime, Kochi, Hokkaido (All)

Delivery Time for Hokkaido Area : 2-3 days

Delivery Charge for Hokkaido Area : 2000 Yen Per Box (upto 18kgs) - 3000 Yen Per Box (28 kgs)

Frozen Delivery Charge for Chugoku Shikoku Area : 3000 Yen (15kgs)

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For Customers living in Kyushu : Fukuoka, Saga, Nagasaki, Oita, Miyazaki, Kumamoto, Kagoshima

Delivery Time for Kyushu Area : 2-3 days

Delivery Charge for Kyushu Area : 2000 Yen Per Box (upto 18kgs) - 3000 Yen Per Box (28 kgs)

Frozen Delivery Charge for Chugoku Shikoku Area : 3000 Yen (15kgs)

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For Customers living in Okinawa : All

Delivery Time for Kyushu Area : 3-4 days

Delivery Charge for Kyushu Area : 3000 Yen Per Box (upto 18kgs) - 4000 Yen Per Box (28 kgs)

Frozen Delivery Charge for Chugoku Shikoku Area : 3500 Yen (15kgs)

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Payment Methods

Presently only one payment methods are available Cash on Delivery

Payment in Cash is collected by delivery man  at the time of delivery, if you fail to pay the amount in full, parcel can not be delivered (Once parcel has been dispatched, payment option can not be changed, even if you call us and want us to speak to the delivery boy)

Refund Policies

Subject to any withdrawal right you may have under applicable law, charges are non-refundable unless the price plan terms expressly say otherwise. Except as otherwise required by law, the costs of any returns if permitted will be at your expense.

Order Cancellation Policies

Cancellation of any order placed should be cancelled by phone only before 2:00 PM on the same working day of the dispatched or before. Once order is dispatched, it is responsibility of the customer to receive the package with the full payment. If order is cancelled after the above mentioned timeframe and package has been dispatched from the warehouse, cost of shipment and handling has to be borne by the customer.

Note: For Customer living in Okinawa Ken, Kyushu, Shikoku, Hokkaido, Kagoshima, Hiroshima, Kochiken, Ehime ken and other island additionalshipping will be charged extra.

Transportation cost + 1,200 yen will be charged in addition to provide door to door service. Please contact Star Bazar for more details.

 

 

Note: For Customer living in Kumamoto, kochikagawa, ehime, tokushima, oita , Miyazaki, and other island additionalshipping will be charged extra.

Transportation cost + 10000 yen minimum order + 1200 yen delivery charges. It will take 2 days for the parcels to reach you after the dispatch from us. Please contact Star Bazar for more details.

 

Note: For Customer living in Fukuoka, Nagasaki, Oita, Miyazaki, Kagoshima, Saga, Kitakyushu, Hiroshima, Fukushim, Sendai, Miyagi, Yamagata, Nagoya, Gifu, Okaido, Sapporo,Aomori, Niigata, Nagasaki, and other island additional shipping will be charged extra.

Transportation cost + 10000 yen order. Please contact Star Bazar for more details.

 

Phone Cards

Phone card amonut will be considered seperately.

Note

Even though we want to deliver within 24 hours, how ever due to traffic conditions and unavoidable weather conditions deliver may be takes 2-3 days depending on your area location. 
We will arrange next day delivery, but we cannot ensure timely delivery during weekends or national holidays.

Incase of any additional queries or questions please feel free to contact Star Indo Grocery.